At BC Bud Express, we strive to provide high-quality products and excellent service. Here’s our policy on refunds and replacements:
Refunds:
We do not offer refunds once an order has been processed or shipped.
Refunds are considered only in cases of order errors caused by us, such as incorrect items sent.
Replacements:
If your order arrives damaged or with missing items, contact us immediately at [email protected] with your order number and photos of the issue.
We will review your case and provide a replacement if the claim is verified.
Exceptions:
Due to the nature of cannabis products, we cannot accept returns for opened or used items.
Timely Reporting:
Any claims must be submitted within 48 hours of receiving your order.
We’re committed to resolving any issues promptly. For questions or concerns, reach out to our support team at [email protected].