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What should I do if my payment is declined?
What should I do if my payment is declined?

Steps to take if your e-transfer payment is declined when placing an order on BC Bud Express.

Updated over a week ago

If your payment is declined while placing an order on BC Bud Express, follow these steps to resolve the issue:

  1. Double-Check Payment Details:

    • Ensure that you’ve entered the correct email address and transfer information provided during checkout.

    • Verify that you’re sending the exact payment amount for your order.

  2. Check Your Bank Account:

    • Confirm that you have sufficient funds in your account to cover the payment.

    • Some banks may have daily or per-transaction e-transfer limits—check if you’ve exceeded yours.

  3. Retry the Payment:

    • If your bank allows, attempt the payment again using the same instructions provided.

  4. Contact Your Bank:

    • If the issue persists, contact your bank to verify why the e-transfer was declined.

  5. Reach Out to Us:

    • If you’re unable to resolve the issue on your own, contact our support team at [email protected] for assistance. Be sure to include your order number in your email.

We’re here to ensure your payment and order process goes smoothly. Don’t hesitate to get in touch if you need help!

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